Below is some helpful information for shoppers to know about shopping at Harmons.
Do shoppers ask for tax exemption at checkout?
Yes. Shoppers should scan all items first and then show the cashier the barcode that surfaces in the shopper app.
Can shoppers use self-checkout at Harmons?
No, Harmons would like shoppers to use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Harmons. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the customer know that those items are not eligible for delivery with Shipt. If the customer requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Do shoppers use a rewards card at checkout?
No, shoppers cannot use their personal or corporate rewards card or phone number at checkout.
Will shoppers be asked to bag items at checkout?
Shoppers will only be responsible for bagging items if a store attendant is unable to assist.
Can items be returned?
No, items cannot be returned to Harmons.
To complete a return for a Harmons order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
What do shoppers do if a customer has an issue with their order from Harmons?
Politely apologize to the customer and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!